SHIPPING POLICY

Last updated: 14 October 2026

O’HARA DIAMONDS offers complimentary standard delivery to every destination available at checkout.

1. Order preparation

Ready-to-ship jewellery is supplied as a finished piece. Made-to-order jewellery is produced after order acceptance. The delivery estimate shown for the selected item on its product page and at checkout is the estimated total time to receive the item, including preparation or production and transport.

If an order contains items with different preparation times, we may ship the order together when all items are ready unless agreed otherwise.

2. Delivery times

Where a product is shown as Ready to Ship with delivery in 5 business days, this is the estimated total delivery time. Where a product is shown as Made to Order with delivery in 4–5 weeks, this includes production and delivery. Transport time is included in these estimates. The estimate for the selected item and destination shown before payment applies. These are estimates and may be affected by the destination, carrier, public holidays, weather or other events outside our reasonable control. We will notify you if the expected delivery time changes; your mandatory consumer rights remain unaffected.

3. Complimentary delivery

Standard delivery is free of charge to destinations available at checkout. If optional express, special handling or another premium service is offered and selected, the additional charge will be shown before payment.

4. Tracking and secure receipt

Where tracking is available, dispatch and tracking details will be sent to the email address used for the order. Because our jewellery may be high value, delivery may require a signature, identity verification, delivery to the verified address or collection from a secure carrier location.

Please provide a complete and accurate delivery address and ensure that an authorised person can receive the shipment. A request to change the recipient or delivery address may require renewed verification and may delay dispatch.

5. Delays and unavailable items

If a material delay or availability issue arises, we will contact you as soon as reasonably possible. Mandatory consumer rights relating to late delivery remain unaffected.

6. Damage, loss or incorrect delivery

Please inspect the outer packaging when received. If a shipment appears damaged or tampered with, or if an item is missing or incorrect, retain the product, packaging and delivery label and contact hello@oharadiamonds.com as soon as reasonably possible. We will investigate with the carrier and provide the remedy required by applicable law.

7. Returns

Withdrawal notices, the published return address, return costs and refund instructions are set out in our Return and Refund Policy. Please contact us before shipping high-value jewellery so that we can provide secure packing and return instructions. Prior contact or return authorisation is not a condition for exercising a valid statutory right of withdrawal. Do not use the address on the original shipping label unless it is also the return address stated in our Return and Refund Policy or we have confirmed it as an appropriate return address.

8. Contact

O’HARA DIAMONDS / SIA Sun Two
Email: hello@oharadiamonds.com
Egļu iela 19, Rīga, LV-1024, Latvia