Refund policy

RETURN AND REFUND POLICY

Last updated: 11 September 2026

This Return and Refund Policy applies to purchases made from O’HARA DIAMONDS, operated by SIA “Sun Two”.

RIGHT OF WITHDRAWAL

You have the right to withdraw from your purchase within 14 days without giving any reason, unless one of the exceptions stated below applies.

The 14-day withdrawal period begins on the day when you, or a third party designated by you other than the carrier, receives the item. If multiple items from one order are delivered separately, the period begins when the final item is received.

To exercise your right of withdrawal, contact us within the 14-day period at hello@oharadiamonds.com and clearly state that you wish to withdraw from the purchase.

Please include:

• your full name;

• order number;

• the item you wish to return;

• your contact details.

After notifying us of your withdrawal, you must send the item back without undue delay and no later than 14 days from the date on which you notified us.

RETURN ADDRESS

SIA “Sun Two”
O’HARA DIAMONDS
Egļu iela 19
Rīga, LV-1024
Latvia

Please contact us before sending an item back so that we can provide the appropriate return and security instructions. Returns sent without sufficient identification may be delayed.

RETURN CONDITION

You may inspect and try on an item only to the extent reasonably necessary to establish its nature, characteristics and fit, in the same way that you would be permitted to inspect it in a physical shop.

When returning an item, please include:

• the jewellery item supplied by O’HARA DIAMONDS;

• the original jewellery box and packaging;

• all diamond or gemstone certificates;

• authenticity documents;

• tags and security seals;

• accessories and promotional items supplied with the order;

• proof of purchase.

Please do not wear the jewellery beyond a reasonable fitting, resize or alter it, engrave it, repair it, expose it to chemicals, or remove any security tag or tamper-evident seal if you may wish to return it.

All returned jewellery is inspected and authenticated. We may verify the item’s identity, weight, measurements, gemstones, certificate number, serial number, security markings and condition.

You are responsible for any reduction in value caused by handling the item beyond what is necessary to establish its nature, characteristics and fit. Where permitted by law, we may deduct the documented reduction in value from the refund. This may include loss in value caused by wear, scratches, damage, alteration, removed security markings, missing certificates, substituted stones, or incomplete packaging.

An item that is not the item originally supplied by O’HARA DIAMONDS, or that has been substituted, materially altered or fraudulently returned, will not qualify for a refund.

SECURITY SEAL AND PRODUCT INSPECTION

High-value jewellery may be delivered with an individually numbered, tamper-evident security seal attached to the item. The seal is designed to allow reasonable inspection and fitting while discouraging the item from being worn beyond what is necessary to assess its nature, characteristics and fit.

If you may wish to return the item, please do not remove, cut, damage or replace the security seal.

Removal or damage of the security seal does not by itself exclude any mandatory statutory right of withdrawal. However, it may indicate that the item has been handled or used beyond what is necessary for reasonable inspection. In such cases, the item will undergo an enhanced condition and authenticity inspection.

Where permitted by law, O’HARA DIAMONDS may deduct any documented reduction in value resulting from use or handling beyond reasonable inspection. This may include wear, scratches, deformation, contamination, exposure to cosmetics or chemicals, alteration, missing documents, damage to the item, or any other condition preventing it from being resold as new.

Each security seal number may be recorded in the order documentation together with photographs, video, weight, measurements, gemstone details and certificate numbers taken before dispatch.

CUSTOM-MADE AND PERSONALISED ITEMS

The right of withdrawal does not apply to goods made to the customer’s specifications or clearly personalised.

This may include, where specified before purchase:

• engraved jewellery;

• jewellery made or altered to a customer’s individual measurements;

• non-standard ring sizes or other non-standard dimensions;

• jewellery manufactured or materially modified according to the customer’s instructions;

• a customer-selected diamond or gemstone combined with a selected setting and assembled specifically for that customer;

• bespoke designs and other clearly personalised pieces.

The applicable product page and order confirmation will identify when an item is made to the customer’s specifications or clearly personalised and therefore cannot be returned under the statutory right of withdrawal.

A manufacturing defect or lack of conformity is handled separately and is not excluded merely because an item is personalised.

READY-TO-SHIP AND SALE ITEMS

Non-personalised Ready-to-Ship jewellery may be returned within the applicable 14-day withdrawal period.

The same statutory withdrawal rights apply to discounted or sale items unless the item is made to the customer’s specifications, clearly personalised, or another legal exception applies.

RETURN SHIPPING

For returns resulting from a change of mind or exercise of the right of withdrawal, the customer is responsible for the direct return shipping costs.

Because jewellery may be valuable, the return must be securely packaged and sent using a tracked shipping method with insurance appropriate to the value of the item. Please retain the shipping receipt and tracking information until the return and refund have been completed.

Do not send returns by cash-on-delivery services.

If an item is defective, damaged in transit or incorrect, O’HARA DIAMONDS will cover the reasonable return shipping costs and provide appropriate instructions.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If the item is damaged, defective, does not match the agreed description or is not the item ordered, contact us as soon as reasonably possible at hello@oharadiamonds.com. To help us evaluate the issue, we may request photographs, video, packaging information or other reasonable evidence.

Notification after delivery does not limit any mandatory rights you may have under applicable consumer protection law.

REFUNDS

After receiving and inspecting the returned item, we will notify you of the outcome.

Where the right of withdrawal has been validly exercised, we will refund all payments required by applicable law, including the cost of our least expensive standard delivery option. Any additional amount paid for express, premium or other non-standard delivery is not refundable unless required by law.

The refund will be made to the original payment method. We may withhold the refund until we have received the returned item or you have supplied evidence that it has been sent back, whichever occurs first.

Refunds will be processed within the period required by applicable law. After we issue the refund, your bank or payment provider may require additional time to credit it to your account.

EXCHANGES

We do not process direct exchanges. If an eligible item is returned and accepted, you may place a new order for the replacement item.

ORDER CANCELLATIONS

To request cancellation before dispatch, contact hello@oharadiamonds.com immediately.

Ready-to-Ship orders may be cancelled before dispatch where operationally possible.

An order for an item made to the customer’s specifications or clearly personalised may not be cancelled once production, alteration, engraving, stone allocation or assembly has begun, unless we expressly agree otherwise or mandatory law requires it.

MANDATORY CONSUMER RIGHTS

Nothing in this policy limits any mandatory rights available to you under applicable consumer protection law. If the law applicable to your purchase provides greater protection than this policy, the mandatory legal provisions will apply.

CONTACT DETAILS

O’HARA DIAMONDS
Operated by SIA “Sun Two”
Registration number: 40203243097
VAT number: LV40203243097
Registered address: Egļu iela 19, Rīga, LV-1024, Latvia
Email: hello@oharadiamonds.com